SHIPPING INFORMATION
We accept shipping to the following countries*: Argentina, Australia, Austria, Bahrain, Belgium, Brunei, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France**, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan ROC, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela
*if your country is not on this list, please contact our customer service for more information.
When your order has been shipped, you will receive a confirmation e-mail with a tracking number and estimated delivery date. Due to the nature of our products, all deliveries will require a signature upon delivery of the order. All deliveries windows are an estimation only and may vary according to each country restriction on importations.
Shipments will arrive with delivery duties unpaid, meaning that custom fees may apply to your order depending on the country of destination. Please contact your local authorities to receive more information regarding importation restriction and duties.
RETURN POLICY
You can return all items sold on the website (unless stated on product page). In order to receive your refund, contact our customer service at shop@estebancortazar.com up to 14 after the receipt of your purchase to receive further instructions. Returns requested after two weeks or with no previous notification are not eligible for refund. We do not cover the shipment expenses for returns. You can use our service that has preferential rates across the globe, the amount charged will be deduced from your refund.
RETURN STEPS:
- Contact our customer service team within 14 days upon receipt
- Receive the Return Authorization Number to be placed inside the box.
- Make sure to place all items returned with original packaging and tags (please refer to item conditions for full refund)
- Print the return label and invoice and place it outside the box. Ship it back to our offices within 7 days after receiving your Return Authorization Number
- After receiving and inspecting your return, our team will contact you and issue a refund in the original method of payment ONLY (minus shipping fee).
- Come back and shop again ;)
PRODUCT CONDITIONS FOR FULL REFUND:
- Item(s) must be unused and unwashed in the exact same condition as shipped and without any sign of usage;
- The product(s) must be returned with original packaging: branded boxes and dust bags are also part of the product and should be returned as well;
- All tags should be in its original place;
- All items should be returned in the original shipping package for proper protection during delivery.
If all the above conditions are not met, you may not be eligible for full return. In that case, you will have the option of receiving the product back at your own expense. If you refuse to have it returned, we reserve the right to keep the product and the original amount invoiced.
All refunds are made on the original method of payment only and may take up to 14 days to be disclosed on your bank statement. Once the refund is issued, you may contact your bank directly for more information.
